Shop Manager

Shop Manager job description

As a role model:

  • Ability to communicate clearly and in a positive manner to inspire and motivate the associates
  • Proactive and positive attitude
  • Ability to adapt to the needs of the business

Shop Budget and Business results:

  • Achieve monthly sales targets set by Avec Les Filles
  • Maintain staffing levels to deliver exceptional customer service and still adhering to budget goals
  • Develop strategies to grow the business, leverage client loyalty and product knowledge and services

People Development/Human Resources:

  • Maintain store staff by recruiting, selecting and onboarding of talent
  • Maintain talent network and develop bench strength
  • Engage in monthly performance reviews with all team members
  • Develop and maintain relationships with all key business partners at Macy’s and Avec Les Filles


  • Ability to host product knowledge seminars
  • Stress the importance of customer relationships with the associates and track and analyze monthly KPI’s and progress
  • Work with the team on selling-best practices


  • Ensure shop adheres to the company standards for visual presentation, signage, cleanliness and organization
  • Responsible for regular maintenance for the mannequins and other visual props and communicating any needs to head of visual when applicable.
  • Manager inventory levels and stock replenishment


  • Review store policies/procedures on a regular basis and ensure that staff adheres to them
  • Ensure the stockroom is set up according to Macy’s standards
  • Secure all merchandise according to Macy’s standards
  • Responsible for accounting and processing all inbound freight
  • Execute physical inventory as directed by ALF

Knowledge, skills required:

  • Customer focus
  • Building client relationships
  • Tracking budget expenses
  • Pricing
  • Market Knowledge
  • Staffing
  • Results driven
  • Strategic planning
  • Strong verbal communications